For customer service and retail
Talk to us –
without the hold music.
A contact form gets three lines. A hotline costs nerves on both sides. With the Speeeak widget your customers speak their request whenever they like – and you reply by voice whenever you have time.
Real example site with a real widget – try it. Whatever you record here only reaches us and is never published. Open at full size
Why voice works better in customer service
“My bike squeaks at the rear left, since the rain, only when braking.” Nobody types that. Everybody says it in ten seconds – and you know immediately what it’s about.
The customer speaks on the sofa in the evening, you reply in the morning before opening. Nobody waits on hold, nobody calls three times.
You reply by voice via the link. The customer hears you in the browser – no app, no account – and can talk straight back.
How it works
- Add the widget. One line of code on your service or contact page. The round “Talk to us” button floats at the bottom right. Take the template, adjust the colour, done.
- The customer speaks. Press the button, read “Tell us briefly what it’s about”, talk. Name and e-mail are required in this template so you can get back to them. A subject field helps with sorting: repair, order, complaint.
- You reply. The message lands in your Speeeak Inbox, with an e-mail notification if you like. Listen, reply by voice – the customer gets the listening link and hears your answer.
Tip: Keep the intro text concrete. “Tell us briefly what it’s about – we’ll get back to you today” gets more messages than “Contact us”.
Use this template
Texts, fields, colour and display style are prepared – adjust name and colour, copy one line of code into your website, done.
Take the template into my account Step-by-step setup
Free account: 1 widget with Speeeak link. Pro: 5 widgets, Speeeak link can be switched off.
What you do with the messages
- Triage requests: subject and name show you at a glance what’s urgent and who’s waiting.
- Reply by voice: a spoken answer explains in 30 seconds what would take you three paragraphs to type. The customer hears it in the browser.
- Read as text: from Plus up, every message can come with a transcript – to re-read or pass on to colleagues.
- Privacy: write the consent text in the widget yourself, link to your privacy policy, delete link for the sender, servers in the EU, data processing agreement in one click.
Frequently asked questions
Do my customers need an app or an account?
No. The widget runs in the browser – on the phone and on the desktop. Allow the mic, speak, send. They hear your reply without an account, too.
Is this a phone callback?
No. Speeeak doesn’t make calls. The customer records a message, you reply with a spoken message via the link. Both sides record when it suits them – that’s the point.
Can I use the widget on several sites?
The free account and Plus have one widget for one website, with Speeeak link. Pro (€19/month) has five widgets for five websites and no Speeeak link – e.g. one each for workshop, shop and branch. Business has 25.
How long can a message be?
Up to 2 minutes on the free account, up to 10 on Pro. The maximum length depends on device, browser and connection. A request almost always fits into one minute.