What you’ll do
- Answer requests by phone, email and chat – around 25 a day, most solved in under ten minutes.
- Explain features to master craftsmen and office managers so they can do it themselves next time.
- Spot patterns: when three companies ask the same thing, you write the help article or pass it to the product team.
- Test new releases from the customer’s point of view before rollout.
- Once a quarter you visit a customer – we want to know what the app looks like on a building site.
What you bring
- You enjoy explaining things and stay friendly, even when the person on the phone is annoyed.
- Fluent German, spoken and written; understanding Low German is a genuine plus, no joke.
- Experience in support or in a trade – one of the two is enough, we’ll teach you the other.
- Curious about software, but you don’t need to code.
What we offer
€38,000–46,000depending on experience, 13 monthly salaries
30 days’ holidayplus Christmas Eve and New Year’s Eve off
Remote or officeoffice at Kiel harbour, 2 days a month on site is enough
Fixed hourssupport runs 8 am–5 pm, no weekends, no night shifts
Equipmentlaptop, headset, desk and chair for home too
Public transport passor company bike leasing – your choice
Tell us in one minute who you are
We don’t read cover letters. We want to hear your voice – because that’s exactly what our customers will hear. Record one minute here: who you are, what you’ve done so far, why support? Send us your CV by e-mail afterwards – first we want to hear you.
- We listen to your message within three working days.
- You get a voice reply from Jana on the support team.
- If it fits, we do a 30-minute video call, then a trial day.